Shipping

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 5-10 business days, excluding holidays. Please allow 1-2 days handling time.
At this time we do not ship internationally.

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First
Class or Priority Mail.

 

How much does shipping cost?

U.S. delivery in the 48 continental states is $5.99 and Enjoy FREE SHIPPING with orders $65.00+.

 

Do you ship internationally?

Unfortunately we do not ship internationally at this time.

 

What are shipping restrictions for my order?

We currently only use USPS for delivery and do not ship international orders.

 

Ordering / Store

How can I place my order?

Unfortunately, we are not accepting consumer phone orders at this time. If you have questions about ordering online, please call our customer service staff and they will assist you.

 

What forms of payment do you accept?

We accept the following forms of payment:

PayPal
Visa
MasterCard
Discover
American Express

 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store.
Although if you already have a PayPal account you may use it.

 

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your
confidential information in transit from your computer to ours using the Secure
Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the
highest level commercially available).

 

What if an item I ordered is not available?

Equestrian Prep Collection makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of
stock on an item that you've ordered, we will notify you via e-mail. Any changes
will be reflected in your order total as well as your shipping confirmation.

 

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately
as possible, we are unable to cancel or make changes to your order after you
have placed it with us.

 

Returns & Exchanges

What is your return policy?

Our goal is 100% customer satisfaction.

Returns are accepted within 30 days from the shipped date. Expect one week for processing returns.

Each returned boxed item must have a return authorization number. To
obtain a return authorization number, please contact customer service at 800-477-3385 or equestrianprepcollection@gmail.com

Please have the following information ready when requesting a return:

Order Date  /  Order Number  /  Item #

If a product is defective, it may be exchanged for a new product, which will be
shipped to you at no additional charge.

At this time prepaid return labels are not available. Return shipping is non-
refundable.

Returns must be unworn, unaltered, and unwashed with all
tags attached.  

If you have further questions please contact us. Please click here to view our full refund policy.

 

Returns or exchanges should be mailed to:


Stirrups Clothing Company
100 Foothills Parkway
Suite 203-C
Marble Hill, GA 30148

 

What about Closeout or Sale Items?

Sales of web specials/closeout items are final. Web specials/closeout can not be
returned for exchange, credit, or refunds.

 

Do you offer wholesale or bulk pricing?

If you are a retail shop or company who is interested in becoming a wholesale dealer of Equestrian Prep products please click on the Wholesale tab on the Front Page. Print the Dealer Application and fax the completed form to 1-888-511-7891.  Allow 48 hours for approval.

 

Customer Service:

Contact Customer Service

For all web inquiries: By Phone: 800-477-3385

9:00 AM – 5:30 PM (EST) Monday-Friday

By Email: equestrianprepcollection@gmail.com

For all other inquiries or wholesale opportunities:

equestrianprepcollection@gmail.com